Access Control Fault Finding
Intermittent entry problems are easier to investigate when the symptoms and affected users are clearly recorded.

Access Control Fault Finding — diagnose controller, cable while lock-power faults, with site access, working hours and protection requirements planned, with the glass specification, dimensions and access route agreed.
The assessment follows the relevant power, reader, controller and door-release path. We distinguish permission problems from equipment or mechanical faults before proposing parts.
The detail that matters
What should I record before the visit?
Note which entrance and credentials are affected, when the fault occurs and any indicators or messages shown by the system.
Before the work
is agreed.
What should I record before the visit?
Note which entrance and credentials are affected, when the fault occurs and any indicators or messages shown by the system.
Does fault-finding include an automatic equipment replacement?
No. The investigation establishes the likely cause and the proposed repair should be agreed before replacement work.
What should I include in this enquiry?
Identify the entrance, postcode, system make if known and the authorised site contact. Describe the affected functions, user numbers and any alternative access; keep PINs and administrator passwords out of the enquiry.
Access Control Fault Finding by area
Select a place to view this service for that location. Please provide the postcode when you enquire.